Shipping Policy

Last Updated: September 2026

Thank you for shopping with JYUHK. This Shipping Policy explains how orders placed through our website are processed, shipped, and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During peak seasons, promotional periods, or holidays, processing times may be slightly longer.

2. Shipping Destinations

JYUHK offers shipping to supported destinations displayed during checkout.

Shipping availability may vary depending on the product, destination, carrier restrictions, or applicable regulations.

If we are unable to ship your order to the address provided, we will contact you as soon as possible.

3. Estimated Delivery Time

Estimated delivery times vary depending on the destination and shipping method.

Most international orders are generally delivered within 5–15 business days after shipment.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs clearance, flight schedules, weather conditions, carrier disruptions, public holidays, or other circumstances beyond our reasonable control.

4. Shipping Fees

Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, package weight, product type, and selected shipping method.

5. Order Tracking

When tracking information is available, customers may receive a shipping confirmation containing a tracking number or tracking details.

Please allow some time after shipment for tracking information to become active in the carrier's system.

6. Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country or region.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Customs procedures may also cause additional delivery delays.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your recipient name, street address, apartment or unit number, postal code, telephone number, and other relevant delivery information.

If an order cannot be delivered because incorrect or incomplete information was provided, additional shipping charges may apply if the package needs to be resent.

8. Lost or Damaged Packages

If your package appears to be lost, arrives damaged, or contains an incorrect item, please contact us at support@jyuhk.com as soon as possible.

Please provide your order number and, where applicable, photos or videos of the package, shipping label, packaging, and affected product.

We will review the issue and work with the relevant shipping provider where appropriate.

9. Delivery Delays

While we make reasonable efforts to ensure timely delivery, JYUHK cannot guarantee an exact delivery date unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

Customs inspections or clearance delays;
Flight or transportation disruptions;
Severe weather or natural disasters;
Public holidays or peak shipping periods;
Carrier delays;
Government restrictions or other unforeseen events.

We appreciate your understanding when delays occur due to circumstances beyond our reasonable control.

10. Returned or Undeliverable Packages

Packages may be returned to the sender if delivery cannot be completed due to an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery, or failure to complete required customs procedures.

If a package is returned to us, please contact our customer service team for assistance.

Additional shipping charges may apply if the customer requests reshipment for reasons not caused by JYUHK.

11. Contact Us

If you have any questions regarding shipping or the status of your order, please contact us:

JYUHONG LIMITED
Brand: JYUHK
Email: support@jyuhk.com
Website: jyuhonghk.com

Company Address:
RM U7, 12/F, VALIANT IND CTR
NOS. 2-12 AU PUI WAN ST
FO TAN, HONG KONG